How do I make a claim if I can't complete it online?

You can still make a claim if you can't complete it online.

As we’ve recently changed our insurer, please select the date you bought your policy for more information:

Policies purchased on or after 1 Nov 2018 (GMT)

Policies purchased before 1 Nov 2018 (GMT)
 

For policies purchased on or after 1 Nov 2018:

If you’ve tried to submit your claim online or you don’t have a World Nomads membership, you can contact our claims team to submit your claim.

You will need to fill in a claims form and send your supporting documentation.

Note: For policies purchased after 1 August 2019, your World Nomads policy is backed by XL Insurance Company SE. For policies purchased between 1 November 2018 and 16 January 2019, your World Nomads policy is backed by certain underwriters at Lloyd’s. For policies purchased between 17 Jan 2019 and 31 July 2019, your World Nomads policy is backed by Lloyd’s Insurance Company SA.

 


For policies purchased before 1 Nov 2018:

You can scan and email in your supporting documentation. Remember to reference your policy number in your message somewhere so we know who the documentation belongs to.

For claim inquiries after the claim is submitted: [email protected]

Tel: +44 (0)330 660 0549 (from overseas) or 0330 660 0549 (within UK)

Note: For policies purchased before 1 Nov 2018, your World Nomads policy is backed by Millstream.

 


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  • All contact details
  • Emergency Assistance Contact
  • Claims contact

Contact our Emergency Assistance Team

For help in an emergency, contact the Emergency Assistance Service. They are available 24 hours a day, 7 days a week.

Contact us

Phone

For policies purchase on or after 1 November 2018:


+353 21 237 8003


+61 2 8263 0470

_________________


For policies purchased before 1 November 2018:


+44 20 7183 3751


+44 20 7183 3751


020 7183 3751

Email

For policies purchase on or after 1 November 2018:

[email protected]

_________________

For policies purchased before 1 November 2018:

[email protected]

Contact our Claims Team

We’re here to help if you have a question about your claim.

Contact us

Phone

For policies purchase on or after 1 November 2018:


1800 903 008


+353 21 237 8001

_________________


For policies purchased before 1 November 2018:


+44 (0)330 660 0549


0330 660 0549


+44 (0)330 660 0549

Email

For policies purchase on or after 1 November 2018:

[email protected]

_________________

For policies purchased before 1 November 2018:

[email protected]