Who pays depends on what’s happened!
If it’s an emergency situation where hospital admission and/or medical evacuation is required, we'll cover these costs upfront (provided the incident is covered as per the policy wording, of course).
You, a member of your travelling party, a friend or a close relative must contact our emergency assistance team as soon as possible to confirm cover, manage costs and any potential claim if you:
- have been admitted to hospital as an in-patient;
- get medical treatment or need ongoing treatment, where the cost of treatment is likely to exceed €625;
- are injured, are hospitalised or suffer psychological trauma in an assault; or
- need emergency transport, medical repatriation or a medical escort.
If it's not an emergency and the costs are less than €625 e.g. you see the doctor at the local medical centre, then you would pay upfront and make a claim online once all treatment is complete.
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Contact our Emergency Assistance Team
For help in an emergency, contact the Emergency Assistance Service. They are available 24 hours a day, 7 days a week.
Contact us
For policies purchased on or after 1 September 2021:
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For policies purchased on or after 1 November 2018:
For policies purchased on or after 1 September 2021:
worldnomadsassist@axa-assistance.com
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For policies purchased on or after 1 November 2018:
For policies purchased on or after 1 September 2021:
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For policies purchased on or after 1 November 2018:
_________________
For policies purchased before 1 November 2018:
For policies purchased on or after 1 September 2021:
https://worldnomads.claims.axa.travel/
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For policies purchased on or after 1 November 2018:
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For policies purchased before 1 November 2018: