At World Nomads, we pride ourselves in providing a high quality service for our customers always. We’re here to help you and appreciate any feedback to help us improve on our product and service.
That said, we do understand that sometimes there can be customers that are not satisfied with the outcome of a claim or the service they received from us.
If you are not satisfied with any aspect of the service provided by us, our assistance company or insurers, please get in touch.
Contact us
If at all possible, we’ll do what we can to resolve your complaint at the time it occurs. Contact us and we’ll make it a priority to resolve any issues you may have.
Phone: 1800 903 008 (local call in Ireland) and +353 21 237 8001
(from overseas)
Email: [email protected]
nib Travel Services Europe Limited
PO Box 912
South Cork DSU
Cork
The Customer Relations team manage complaints through an internal disputes resolution (IDR) process. They’ll acknowledge each complaint in writing within 5 business days and endeavor to respond within 20 business days of receiving it, or agree with you another reasonable timeframe.
Within 40 business days or as otherwise agreed, we will advise you of our final decision, what we have done to investigate your complaint, and what information we have used.
If you still aren’t satisfied, or if you haven’t received a final response within 40 business days, you may contact the Financial Services and Pensions Ombudsman's Bureau as the next step in seeking resolution.
Financial Services and Pensions Ombudsman's Bureau
3rd Floor, Lincoln House, Lincoln Place
Dublin 2
D02 VH29 Ireland
Website: www.fspo.ie
Tel: 01 567 7000 (within Ireland)
Tel: +353 1 567 7000 (from overseas)
Fax: 01 662 0890
E-mail: [email protected]
This service is free of charge.
The European Commission also provides an online dispute resolution (ODR) platform that allows consumers to submit their complaint through a central site, which will forward the complaint to the right Alternative Dispute Resolution (ADR) scheme. The ADR scheme for nib Travel Services is the Financial Services and Pensions Ombudsman's Bureau, which you can contact directly using the details above.
For more information about ODR please visit: http://ec.europa.eu/odr
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