As we’ve recently changed our insurer, please select the date you bought your policy:
Policies purchased on or after 1 Nov 2018 (GMT)
Policies purchased before 1 Nov 2018 (GMT)
If you’ve made any other mistake on your Certificate of Insurance or you’ve generally got issues, please contact us and we’ll try to fix it for you.
Note: For policies purchased after 1 August 2019, your World Nomads policy is backed by XL Insurance Company SE. For policies purchased between 1 November 2018 and 16 January 2019, your World Nomads policy is backed by certain underwriters at Lloyd’s. For policies purchased between 17 Jan 2019 and 31 July 2019, your World Nomads policy is backed by Lloyd’s Insurance Company SA.
Before the policy starts:
Change the start date. You can change the start of the policy to any day, except today’s date or a date in the past.
Add specified items onto your policy. Increase the cover for high value items you’re taking or buying on your trip (Please note: you can only add specified items before the policy starts).
Cancel your policy. We’ll give you a full refund if you cancel your policy within the 14 day cooling off period and you promise you won’t use the policy in any way.
Type of cover, where you are going or the sports & activities you’ll do. If you chose the wrong region or type of cover and you’re within the cooling off period, then you can cancel the policy and buy another one with the correct options. If your policy has already started, then we’re sorry, it’s not possible to change this or get a refund on any unused part of the policy if you change your mind.
After the policy starts:
Buy more cover to extend your trip. You can extend anytime after the policy starts up until 11.59pm Australian Eastern time on your policy end date.
Anytime:
Change your address.
View/print your Certificate of Insurance. We‘ll always store this in your membership.
Things you can’t change:
End date of your policy. We’re sorry, but it’s not possible to get a refund after the cooling off period or after you leave home if you decide to end your trip early.
Upgrading your policy mid trip: Sorry, it’s not possible to change the cover you have during your trip.
Other mistakes:
If you’ve made any other mistake on your Certificate of Insurance (e.g. date of birth, name changes) or you’ve generally got issues, please contact us and we’ll try to fix it for you.
Note: For policies purchased before 1 Nov 2018, your World Nomads policy is backed by Millstream.
We’re here to help if you have a question about your policy.
For policies purchase on or after 1 November 2018:
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For policies purchased before 1 November 2018: